Last updated: January 2026
At Ouchi Wear, we want you to be satisfied with your purchase. If for any reason you are not completely happy, please review our refund and returns policy below.
Overview
Our refund and returns policy is valid for 7 days from the date of delivery. If 7 days have passed since you received your order, we regret that we cannot offer a refund or exchange.
To be eligible for a return, the item must be:
- Unused and unworn
- In the same condition as received
- In original packaging with tags intact
Non-Returnable Items
The following items are not eligible for return or refund:
- Items showing signs of wear or damage after use
- Products returned without original packaging
- Clearance or sale items (unless defective)
- Gift cards or promotional items
Return Process
To initiate a return, please contact us before sending any item back.
You must provide:
- Proof of purchase (order confirmation or receipt)
- Clear reason for return
- Images of the product (if damaged or incorrect)
Please do not send your purchase back without contacting us first.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
We will review the issue and offer:
- A replacement, or
- A refund (if replacement is not available)
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us for assistance
Exchanges
We only offer exchanges for items that are defective, damaged, or incorrectly delivered.
Exchanges are subject to product availability.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- We recommend using a trackable shipping service
- Ouchi Wear is not responsible for items lost during return shipping
Gifts
If the item was purchased as a gift and shipped directly to you, you may be eligible for store credit upon approval of the return.
Contact Us
For any questions related to refunds or returns, please contact us:
📧 Email: ouchiwear@gmail.com
📍 Address: Hyder Market, Sultanabad, Danyore, Gilgit